(I don't actually love Kelly Ripa)
· I had a woman get very angry at me on the phone at work the other day. She hit by person B who was hit by person A. She didn't hit anyone. She was filing on her insurance policy. After I got all her information and claim number I gave her the deductible and she was furious, insisting that she wasn't at fault and shouldn't have to pay. I explained that only if she wanted the company to pay for her damages would she have to pay and that we're required to read an insured's deductible after they've filed a claim.
She didn't care. She promised to call her agent and tell on me. I was very patient with her but didn't want to just let her win and actually kind of argued with her, explaining the process, what she did and why she was stupid.
"You've made me very angry, Mr. Kevin. I am not happy at all."
"Well, sorry that this has upset you, but thank you for calling ___."
"Thank you too. Thank you for nothing."
Also, she was living in Texas and from India. When I eventually got her an adjuster and she found out that he was stationed in Oklahoma and that I was in Michigan she was even more upset, thinking that she should be talking to someone near her or at least in Texas. At this point I was happy that we can live in a country where an Indian-American woman can call a call center and be upset that the white guy on the other line is far away.
· By the way, I'm not giving a shit about the presidential campaigns, debates, etc. The election is in 15 months. People running for president who are currently in office should be doing the job they've been elected for until maybe 9 months before the election.
· I finished Harry Potter yesterday and can return to the internet. I like how often the word "effing" was used. I didn't like how she killed off Hermione.